![]() This study contributes to the expanding literature on the value of understanding how work orientation and leadership perceptions impact important organizational outcomes. Drawing upon a United States-based sample of 297 millennial workers, we found a positive relationship for each hypothesis. Specifically, we posited positive worker engagement relationships for both worker calling and perceptions of leadership support, as well as for their interaction. To explore these gaps, we studied a particular form of work orientation – those indicating having a ‘calling’ – along with perceptions of how supportive leadership is for study subjects’ current work. While recent research has begun to validate various engagement antecedents and outcomes, little is known about the effects that work orientation and supportive leadership have on engagement, particularly among millennial workers, the soon to be dominant generational work group globally. RESEARCH 12 POINT MEASURE FOR WORK ORIENTATION SOFTWAREWork with a customer service software to provide the best experience possible across all channels.Given its positive relationship with valued organizational outcomes, worker-related engagement has become a prominent issue for practitioners and for scholars. A good orientation program gives the employees the freedom to ask and provide feedback about how they feel about their work. When you make customer orientation a company-wide priority, customers will get a consistently better experience, making them more likely to do business with you - and to tell others to do the same. They can help teams all across your company keep the customer’s needs front and center. Nobody understands the customer experience better than the people who spend the most time with customers.
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